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Return Policy

If you’re not completely satisfied with your purchase, return your item(s) within 30 days of receipt for a refund. Please review the policies below before you initiate your return to ensure your items qualify for a refund:

Item Condition
Items must be returned in new or gently used condition. Items that have been heavily used do not qualify for a refund.

Shade Swaps and Exchanges
If you want to swap a highlight, contour, illuminator or bronzer for a different color, place a new order and initiate the return of the item you want to exchange within 30 days of receipt. Once we receive your return and verify your new order we’ll refund your original purchase and no shipping cost will be deducted, unless you return more items than the item(s) being exchanged. Note: makeup items that were purchased as part of a collection are not available for a Shade Swap. Please select “shade swap” as the reason for your return.

All items that are purchased as part of a collection must be returned as a complete set.

All apparel items must be returned unworn with original tags attached.

Sales and Clearance
Discounted or discontinued items are not eligible for returns or exchanges.

Palette Credit
Palettes purchased with Palette Credit are not eligible for returns or exchanges.

Party Hostess Orders
Items purchased with party hostess rewards (store credit or 50% 0ff) are not eligible for returns or exchanges.

Artist Kits
You may return your Artist Kit within one year of purchase for a refund of 90% of the purchase price. Artist Kit must be returned in its entirety; all items must be unused and in resalable condition. You are advised to insure the package for $200, as Seint is not responsible for lost shipments. Original shipping and handling fees will not be refunded.

Start a Return

Your Order # can be found in your order history, packing slip, or purchase confirmation email.

You will have the option to print your return label or have a QR code emailed to you. Simply show this QR code at one of the USPS locations to have the label printed for you.

Once we receive your return, we’ll send an email to confirm we have received your order and processed your refund. Your refund will be credited back to your credit or debit card within 3-5 business days of receiving your return. Note: a $5 fee will be deducted from your refund to cover shipping costs.

Start Return